International Alliance for COVID-19 Community Response
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Sharing Conference of IACCR:Focusing on helping vulnerable groups.

Issuing time:2020-04-05 19:29

Conference theme:responding to COVID-19 consultation and technical exchange meeting , focusing on helping vulnerable groups.

Meeting time:14:00-17:00, April 3, 2020

Venue:zoom platform, Tencent classroom live broadcast

Host:Wang Liao

Meeting Recorder:Li Jialin,Guo Xinruo,Li Min,Li Mengdan,Guo Jitong

Interpreter: Mahui,Liu Huanyu, Weng Xiaowen

Main participants:

Abdhesh Kumar Gangwar,India,Coordinator and Focal Point ,RCE Srinagar

Maisara Latiph, Philippines, Member of the Parliament,BangsamoroTransition Authority

Tomohide Atsumi,Japan, Professor, Osaka University

Yoshitsubaki,Japan, General Secretary ,Citizens towardsOverseas Masamichi Disaster Emergency

Jannat, Pakistan, President ,Pakistan IYRescucU

Antonio Carmona, Mexico,CEO - Founder, National Coordinator ofUnit in Mexico,Future Team Mexico

Guo Hong, China, Committee Member, Provincial GovernmentDecision Advisory Committee of Sichuan Province

Chao Wu ,China ,President ,International Youth Rescue Union

Rui(Corrine) Cui,China, Chief Executive Officer ,SocialResponsibility


Zhao Li, China, Project Officer Ministry of Disaster Management ,Shenzhen OneFoundation Charity Foundation

Li Zhen, China, Director of Social Work Supervision and Research Advocacy ,Facilitators

Zhang Guoyuan, China, Dean IACCR Convener,New CenturyInstitute of Education Safety Science and Technology

Ariel Xu, China, China Consultant, Asia VenturePhilanthropy Network

Chen Ying, China,Fellow, Asia Pacific Leadership Program

Wang Feixiang, China ,Project Manager, Chinese Relief&Development Foundation

Jiang Yi ,China, Senior Project Officer of Child Protection& Justice,Save the Children

Xie Zhenhai ,China ,Project Supervisor ,Wuhan BeautifulSocial Work Service Center

Zhu Cong, China, Director, Changsha Diyi Social WorkService Center

Ma Jing ,China ,Program Director, SEED InVenture

Zhou Tingli, China, Founder of Livein Group , Director,Beijing Aiwude

PsychologicalService Center

Self introduction: a brief self introduction of delegates to the conference

Part I: experience sharing

1. Zhao Li(Shenzhen one foundation Public Welfare Foundation).

Intervention and intervention of mothers and people with mental disorders in the third trimester during the outbreak.

(1).Action of one foundation against the new crown epidemic

During the outbreak, one foundation tried to mobiliz supply partners from all over the country, with 798 organizations and nearly 15772 people participating. One foundation is fighting against the new crown epidemic.

One foundation has carrie out the work of fighting the epidemic from four aspects:1) providing protective measures for medical staff; 2) assisting Distribution of test kits; 3) services for medical staff; 4) online diagnosis and treatment consultation.

Zhao Li pointed out that in this fight,"not one person has done a lot, but everyone has done a little." Only by working together can we win the battle.

(2).Intervention in late period of pregnancy

One foundation mainly introduced the situation of mothers in the third trimester and the countermeasures.

There are a large number of mothers in the third trimester, and during the outbreak period, hospitals in Wuhan temporarily don’t provide birth inspection, buttravel difficulties, infection risks and psychological pressure of pregnant mothers.

In respons to this situation, one foundation, in combination with Wuhan"Dolphin team", is dedicated to pregnant mothers, including vehiclepick-up and Wechat group services.

Modoo provides equipment to detect fetal heart rate data for mothers in the third trimester, and establishes the relationship between doctors and pregnant women,so that doctors can provide pregnant examination suggestions for mothers in the third trimester in time.

As for the transportation of equipment, due to the logistics restrictions during the epidemic,one foundation recruited volunteers on the network, sent them to the equipment with the help of volunteers from all over the country, and taught some mothers in the third trimester to use the equipment first, then the mothers in the third trimester who obtained the trial qualification popularized the use method of "initiation" for other mothers in the third trimester.

In response to the difficulties in the recruitment of volunteers in the epidemic area, such as slow progress in logistics, etc., one foundation has adopted priority distribution for the elderly and high risk pregnant women.More than1300 "Modoo" devices have been distributed so far. And such a small device helps many mothers to give birth smoothly, and mother and child are safe.

(3).Assistance for people with mental disorders

In addition, one foundation also carried out relief activities for people with mental disorders in the epidemic area. People with mental disorders need tocarry out daily related training, which is hindered by the epidemic; because the communities are closed during the epidemic, people with mental disorders are under pressure because of the impact of the epidemic on their family members. In response to the needs of this special group, the Volunteer Service Association carried out relevant rescue in three aspects:

1. Provide online related training and courses for people with mental disorders; 2. Provide online help channels for psychological counseling; 3. Collect material needs and provide assistance and care by the community.

2. Zhang Meilan:help for people with mental disorders

People with mental disorders need daily training, which is hampered by the epidemic.People with mental disorders are stressed by the impact of the epidemic ontheir family members. In response to the needs of this special group, the volunteer service association carried out relevant assistance in three aspects:

(1).Provide online training and courses for people with mental disorders;

(2).Provide Internet help channels for psychological counseling;

(3).Collect material needs and provide assistance and care by the community.

3. Li Zhen(taking the migrant workers' anti epidemic rescue service by as an example) the four in one online service strategy for migrant children under the epidemic situation.

(1)Overview: the Beijing Social Work Development Center for collaborators was established in the SARS period in 2003.One group provides services. During the epidemic, through the investigation, interview and report of migrant workers' family status, we can provide guidance for the epidemic. Founded in the SARS epidemic period in 2003, Beijing Social Work Development Center for collaborators, adhering to the concept of "unity and cooperation, helpingpeople and self-help", mainly provides services for migrant workers.During the epidemic period, through the investigation, interview and report of migrant workers' families, we can provide guidance for the fight against the epidemic.

Many migrant workers (especially the farmer family which in dilemma) has been faced with the following difficulties during the outbreak of the new crown epidemic:

(1).The information obtained by migrant workers and their children is fragmented and one-sided, which is not conducive to the epidemic prevention work of migrant workers and their children;

(2).Life is monotonous and boring and family relationship is tense;

(3).The general cultural level of migrant workers is limited, it is difficult toguide their children to learn, which makes the latter learning suffer negativeimpact;

(4).Migrant workers in difficulties are unable to go out to work and stay at home for a long time. The social support system has been hit and it is difficult toget the social support that they should have.

2.Problems: there are many problems, such as the knowledge fragmentation, difficulities in distinguishing information,few learning resources and fewexternal connections. Collaborators have set service goals around these difficulties.

3. Action:through interviews with migrant workers in difficulties, the collaborator center established a rescue and support group.Migrant workers carry out the following help measures:

1.The collaborators carried out the project of "small epidemic prevention journalists" to provide online guidance to migrant workers' children during the epidemic, and improved their awareness of protection through this form;

2.Combining offline activities, distribute task list, such as "one praiseevery day", "one labor every day", "one study everyday", etc. to close the relationship between parents and children. The organization of community service enables families to interact and learn fromeach other.

3.Convene university student volunteers to provide online teaching for migrant workers'   children,

4.Get help from some companies for the life of migrant children, such as LEGO company providing toys to enrich the life of migrant children; Suning providing milk powder for poor migrant families, etc.


Case sof migrant workers' families assisted by collaborators launched special newspapers in Caixin magazine, Southern Weekly and other media and the launch special report, make the whole society focus on the plight of migrant workers.

4. Xie Zhenhai:voluntary service for the elderly living alone in Wuhan wonderful social work service center

(1)Project introduction: Community + volunteer mode

(2)The current situation of a community in Wuhan: the elderly living alone accountfor 20% of the community, about 200 households.

(3)Development of service work: through the good public service system of WuhanCity, two volunteer service teams were set up to participate in community governance during the epidemic, and provide material delivery, psychological consultation and other services for the elderly living alone. The subdivision service starts from three aspects: First, understand the needs of the group;then carry out the work from three aspects: First, protect the life safety ofthe elderly, and ensure the safety of the elderly living alone, especially thehigh-risk groups with a history of disease; Second, provide life support forthe elderly, because of the particularity of this group, in addition to the necessities of life, we should guarantee the supply of some drugs; Third, we should guarantee the supply of some drugs The psychological needs of theelderly, the response to the panic of the epidemic and the elimination of loneliness.

(4)Demand collection: in the service process, because most of the elderly are not familiar with smart phones, many of the demands are collected through telephone interviews, and some of the demands are collected through the network.

(5)Overview of volunteer team: safety assurance voluntary team: 1. Determine whether the elderly at home respond through telephone interview; 2. Understand the needs of life and make statistical classification of the needs. Material support team (8-10 people): Based on the results of telephone interview,provide material support for the elderly and solve the distribution problem ofthe last kilometer.

Moredetails about the tasks of volunteer are as followed:

1.Understand the needs, including material needs and psychological needs, and assist the elderly to overcome difficulties through personal visits, telephone visits, network group help and other forms;

2.Pay attention to the life security of the elderly, purchase basic living materials for the elderly, and transport the required chronic drugs;

3.Service work is systematized and standardized, and pay attention to the life,health and safety protection and pre job training of volunteers;

4 Provide anti epidemic insurance forvolunteers to ensure safety.

(6)Service work:

The main task of volunteers is to ensure the safety of the elderly living alone andto meet the needs of life.:

1.understand demand, including material demand and psychological demand, helps the elderly to overcome difficulties through personal visit, telephone visit, network group help and other forms;

2.Pay attention to the life security of the elderly, purchase basic living materials for the elderly, and transport the required chronic drugs;

3.Systematize and standardize the service work, pay attention to the protection of life, health and safety of volunteers and pre job training;

4.Volunteer Provide epidemic prevention insurance to ensure safety. In the service work, we sort out the process, systematize the work, standardize the standards and improve the work efficiency.

Atthe same time, for the psychological needs of the elderly living alone, service workers, aiming at the emotional problems of the elderly, accompany and solve them by means of telephone chat. For the elderly with deep mental illness, the service center cooperates with professional institutions to provide services for the elderly. Online public welfare courses will also be held for the elderly who use smart phones. For the elderly who can use smart phones, the service center organized nine Wechat groups, and organized various activities within the group, such as food and cooking, paper cutting, etc., to enrich theleisure life of the elderly.

Voluntary service is supported by various foundations in China and has won high satisfaction of residents. The elderly are guaranteed, and there are nocomplaints from the elderly. After the summary report and research, we will share with the community. It is supported by China Merchants foundation in manyaspects.

5. Discussion of all participants - open discussion on helping vulnerable groups

Philippine legal representative:(1). Philippine representatives said that the Philippine government has made great efforts to fight the epidemic; the government provides medical materials to the public. The government provides health careto 18 million people, with an average of $100 per person. These people include the elderly, the lone, the disabled and so on.

(2).The Ministry of labor has also made efforts. As a result of the national blockade, the government requires only one person per family. (3). At the sametime, 29 laboratories were set up to study the epidemic situation.

The biggest problem facing the Philippines at present is the lack of materials, especially the lack of ventilator equipment. The current situation of herregion is as followed: lack of materials, so she asked for assistance from allcountries around the world. China has provided assistance. Assistance materialsinclude: personal care equipment, masks, respirators, etc. These things were sent to the hospital.

Representative of India: the epidemic situation in the hot spot area is serious, and the people don’t cooperate with the isolation phenomenon. The government takes strong anti-epidemic measures and provides materials to the people. The government of India and relevant departments organize anti epidemic volunteers to help cope with the epidemic spreading trend. A special hospital is established, which only allows new crown patients to enter, but not normal people. They are very thankful for the help.


1. What is the scope of migrant workers'   assistance?

Expert answer: during the epidemic period, family support for migrant workers is currently limited to Chinese nationals, not including immigrants.

2: How does the initiating device operate?

Expert answer: similar to counter feel fetal movement. The curve is formed on the app, and the product has no radiation, which can ensure the safety of the fetus. By monitoring the baby's condition, form a curve, and seek the help of the doctor through the curve formed.

3. What’s the price of fetal heartbeat detector?

Expert answer: for the purpose of public welfare. The price is about 700 yuan, including the delivery fee and the doctor's service fee.

4. What are the measures for self-protection of front-line volunteers?

Expert answer: in terms of volunteer epidemic prevention insurance, all-round volunteer training, volunteer protection equipment supply, etc

Take effective measures to protect the front-line volunteers.

Academic discussion: how to fight against the new crown epidemic through multi cooperation

1. First of all, Professor Chimeigongxiu from Osaka University introduced himself.

2. The professor explained the reason for this exhibition: not only to solve the current problems, but also to provide the right information for the future.He carried out research on Ethnology by combining academic research with practice.

3. Question display:

(1) How do you respond when volunteers are infected with the virus? How to provide guarantee for volunteers?

(2) How to motivate citizens, especially young students?

(3) How to take care of the elderly and the disabled, if it is difficult to see them directly? Send a message? Chatting or socializing? or on the Internet?

(4) Can we build a model for future biohazard response?

(5) What suggestions can be made for this study?

(6) Psychosocial problems: how to solve the problem of prejudice?

(7) How to treat expert knowledge and layman knowledge

(8) How to treat fear with a correct attitude?

(9) How to unite through community work?

4. Explanation of Views: Professor WumeiGongxiu from Osaka University made an explanation of the views of academic discussion. The first is to combine academic research with practice, and combine ethnology to study the future epidemic response mechanism; the second is to provide comprehensive medical protection for volunteers; the third is to attach importance to national guidance, avoid arousing the public's antipathy, and mobilize the people to explore a new model of epidemic response.

5. Representatives of all parties exchanged their experiences and shared experiences in anti-epidemic services.

Chinese representatives introduced social workers, medical staff and psychiatrists in Wuhan Fangcang hospital to help fight the epidemic novel coronavirus pneumonia; comprehensive training for volunteers.

Representatives from all sides, aiming at the current problems in the domestic and international communities, call on all parties concerned to exert their efforts to integrate academic research (Psychology, sociology, etc.) and provide practical services, and work together to fight the new crown pneumonia and carry out the war epidemic.

(The experience Shared by the participants has been attached)